Sharpening, Servicing & Repair Terms & Conditions

If you do not agree with any clauses stated in this section, may we request that you do not use any of our clipper services. These terms and conditions do not affect your statutory rights. Please see our full terms and conditions document for additional information

1. PRICING AND QUOTES

All services will be charged in pounds Sterling and include UK VAT at the prevailing rate, where applicable.

Sharpening

The price for sharpening is charged per blade or scissor (please see our document on blade classification to decipher what constitutes 1 blade) and covers the cost of sharpening the blade or scissor and return postage back to the customer.

Servicing/Repair

We do not accept any monetary contributions for clipper or trimmer servicing/repair before they have been examined as we cannot estimate the total costs of parts that will be required. For this reason we cannot provide an estimated quote before the machine has been examined. We welcome requests for quotes before any work goes ahead, once the engineer has had the opportunity to examine the machine. However, quotes will only be given if the work required is outside the remit of a standard service. This is to ensure that turnaround times are kept to an absolute minimum.

All costs are subject to the following structure:

Service/Repair charge – This strictly applies to all machines that are examined by the engineer and contributes towards any of the following services:

• The dismantling and testing all working parts within the machine thus diagnosing any problems.
• Portable Appliance Testing (PAT) of all the electrical components within the machine. This is mandatory and we are required to carry this out by law on any machine we receive that will be returned back to the customer for its intended use.
• Replacement of parts.
• Re-assembly of the machine.

Please note, any machines inspected and returned to the customer without repair will be sent out dismantled.

The Cost of parts – This covers the costs of any parts, deemed by the engineer to be faulty or worn (and likely to contribute towards a reduced lifespan of a machine), that require replacing. Each new part will be listed separately on the invoice; costs reflect the charges imposed on Clippersharp by our suppliers. Parts will not be replaced unless necessary. By sending your machine into us for servicing, you are agreeing with the engineer’s decision to replace any parts. Once the replacement has taken place, we cannot remove parts.

The Cost of Blade Sharpening – All blades received in the workshop with machines will be sharpened as a matter of standard procedure, unless explicitly expressed otherwise.

The Cost of Return Postage back to the customer – This will be charged at the going rate.

We will always be in contact to discuss the work required if the engineer feels that costs may exceed the total worth of the clipper

2. PAYMENT

Sharpening

Payment for sharpening can be made online (please see additional terms and conditions relating to online payments) by bank transfer or if necessary, over the telephone. Please note, the turnaround times for payments made over the telephone or by bank transfer do take longer and we will not take responsibility for delays that result from payments taken by these alternative methods.   We are no longer accepting payments made by cheque. Customers will be notified when payment is required, once their sharpening is complete, by telephone (or otherwise, if specified) – an answerphone message will be left if the facility is available. Once notification has been issued, it is the responsibility of the customer to ensure payment is made. If payment is made by bank transfer, the customer should inform Clippersharp when the payment has been actioned. Any incorrect payments made online will be bought to the attention of the customer.

Customers will not be notified more that once.

Servicing/Repair

Payment for servicing or repair can be made over the telephone using a credit or debit card or by bank transfer. All customers will be notified via telephone (or otherwise if specified) when the work on their machine is complete and an answerphone message will be left if the facility is available. Once notification has been issued, it is the responsibility of the customer to ensure payment is made.

3. POSTAGE

Sharpening

It is the responsibility of the customer to arrange delivery of their blades or scissors to us for sharpening – we recommend sending them using a TRACKED AND/OR SIGNED FOR SERVICE; as we do not open blade packages until they are due to be sharpened (to avoid confusion), we do not provide confirmation when blades/scissors arrive on site. Using a tracked and/or signed for service will allow the customer to confirm their blades have arrived safely. These services will also cover any losses or damages that may occur in transit to Clippersharp, as we do not take responsibility for any losses or damages that occur before the blades/scissors reach us.

Blades/Scissors for sharpening, should be sent to:

Clippersharp Ltd,
Southwoods Farm,
Culmstock,
Cullompton,
Devon
EX15 3JX

All blades/scissors are returned to the customer by Royal Mail using a Tracked 48 hour service, unless the customer has paid for an express service. Providing a mobile number has been provided at the point of sale, a text message with the tracking number will be delivered to the customer once the blades have been dispatched. Although blades/scissors should be delivered back to the customer within 2 working days after they have been dispatched, we kindly request that customers allow up to 5 working days before reporting a problem. Should any damages or losses occur in transit back to the customer, Clippersharp will reimburse or compensate accordingly.

Servicing/Repair

It is the responsibility of the customer to arrange delivery of their machine to Clippersharp. Mains powered clippers can be sent using Royal Mail whilst battery powered clippers must be sent with a suitable courier. We recommend sending them using a tracked and/or signed for service to receive confirmation when they have arrived on site as we do not provide confirmation of receipt. These services will also cover any losses or damages that may occur in transit to us as Clippersharp does not take responsibility for any losses or damages that occur before the machines reach us.

Machines should be sent to:

Clippersharp Ltd,
Southwoods Farm,
Culmstock,
Cullompton
Devon
EX15 3JX

All machines are returned with our courier UKMail using a next working day service although we kindly asked customers to allow up to 2 working days. Providing a mobile number/Email has been provided at the point of sale, a text message/Email with the tracking number and estimated delivery date will be delivered to the customer once the machine has been dispatched. Should any damages or losses occur in transit back to the customer, Clippersharp will reimburse or compensate accordingly.

4. PACKAGING AND DAMAGES

It is the responsibility of the customer to ensure that all goods sent to Clippersharp are packaged appropriately. We recommend wrapping all items in plenty of bubble wrap and keeping machines in their carry cases. Should we need to identify a customer’s package, we also recommend including a distinguishing feature on the outside of any package, like a return address.

Any machines sent with Royal Mail should be identifiable to ensure that they are not mixed with blades/scissors for sharpening – this may delay their turnaround time. All warranty returns must be clearly labelled.

We will not notify the customer of any damages to goods (eg blade teeth missing) that are apparent when we receive items, unless it is explicitly obvious that the damage has occurred in transit to us. We will do our best to document these damages and provide the customer with the material to pass over to their chosen delivery company.

5. CUSTOMER INFORMATION

We request that all parcels sent into Clippersharp contain the following vital information:

Blades paid for online

• The customer’s order number (provided in a confirmation Email once payment has been made)
• Customer’s Name

Blades due to paid for over the telephone or by bank transfer

• Customer’s contact details, including: Name, Billing and re-delivery address and contact number

Machines for Servicing/Repair

• Customer’s contact details, including: Name, Billing and re-delivery address and contact number
• The work required eg standard service or repair
• All problems with the clipper must be clearly documented – we cannot repair what we do not know about!
• A request for a quote before any work is carried out – please note this will only be provided if the work required is outside the remit of a standard service.
• Ideally, our machine service/repair sheet should be completed and included with the clipper

Clippersharp cannot contact customers if a telephone and/or Email is not provided in the accompanying note. Clippersharp will also not be held responsible for any delays that result for missing information. It is the responsibility of the customer to provide proof of ownership of blades and/or machines should a package be received without any customer information.

Turnaround Times

Clippersharp works on a first come, first served basis. Customer clippers/blades are worked on in the order in which they arrive, those who arrive first are served first.
There will be no exception to this rule. 
Our turnaround times will be updated as often as possible and can be found on the dedicated pages. We will do our best to keep these to a minimum, however these times are subject to change (even if the clippers have already arrived with us). Time changes can be made from unexpected delays, offers, supply issues, staff illness, etc.

6. REPORTING A PROBLEM

Upon receipt of your blades and/or machines from Clippersharp, we ask that you check the returned goods carefully to ensure that there are no errors or damages. For any of the issues listed below, we MUST be notified within 14 calendar days of receipt (or the proposed receipt date):

• Damaged blades/scissors
• Incorrect blades/scissors returned
• Missing parts from machines
• Blades/scissors that have not been returned within 5 working days of notification of their dispatch from Clippersharp

Clippersharp will not take responsibility for rectifying any of the issues listed above if we have not been notified within 14 calendar days.

7. WARRANTY

Sharpening

Sharpened clipper/trimmers blades and scissors are not covered by warranty. Of course, if you have issues with your blades or scissors after we have sharpened them, please contact us directly to discuss your problems.

Servicing/Repair

Any parts that have been replaced as part of a service/repair and labour charges are covered by a 3 month warranty. Any parts that have not been replaced are not covered by warranty.

8. SPECIAL OFFERS & PROMOTIONS

To qualify for Clippersharp’s offers and promotions on sharpening or servicing/repair, packages must be received on site on or before the last day of the offer. We will not honour discounts after the cut-off date has passed and we will not refund payments to benefit the customer with a discount, where their payment did not qualify before. Recognition of any offers or promotions available must be clearly stated on any accompanying notes for them to qualify. Special offers cannot be used in conjunction with any other discounts. 

9. HYGIENE REGULATIONS

Clippersharp reserves the right to refuse the inspection of any equipment that is not suitably clean and dry. Blades and Machines should be sent to us in a clean, non-hairy/soiled condition. This is due to Health and Safety Regulations (Health and Safety at Work Act 1974) and issues relating to cross-contamination.